Profile
Global Program Manager with nine years at a large consumer technology company and 15+ years total experience building programs, systems and infrastructure that did not previously exist - the first consolidated LMS across 36 languages, the first operations PMO for a 150-advisor global team, and the AI product requirements for an eight-workstream modernization program.
Experience
Program Manager, Executive Relations Operations
Northwind Systems · Austin, TX
Sep 2022 - Jul 2025
- Authored AI product requirements for an eight-workstream LLM modernization program; collaborated with engineering on a proof-of-concept and led review through Privacy, Legal and senior leadership.
- Established the organisation's first internal PMO - methodology, templates, governance and training adopted across four global regions.
- Built operational measurement infrastructure from zero, shifting leadership from anecdotal reporting to data-backed operations.
Global Training Program Manager, Channel Contact Center
Northwind Systems · Austin, TX (Remote)
2019 - Sep 2022
- Built a channel enablement program from zero: curricula for 28 topics, train-the-trainer across three regions, supporting ~150 advisors across 9 geographies.
- Owned the full lifecycle of an LMS from procurement to production and localized it across 36 languages, cutting new-launch training delivery from 5 days to 48 hours.
Earlier
Contoso - Project Administrator
Dallas, TX to San Jose, CA | ~4 years
Built tracking systems that reduced market validation from a full day per market (29 markets) to 40 minutes total.
- Fabrikam Active Directory migration
- Adventure Works Project coordination
Skills
PMO establishmentZero-to-one program launchesChange managementStakeholder alignment (executive to IC)Vendor managementBudget ownershipAI product requirements & user storiesLLM proof-of-concept collaborationPrivacy & Legal review coordinationWrikeSaba LMSTableauSalesforce CRMJiraSlack
Education
State University
Coursework, Business Administration
Toastmasters International
Former member